Please read ALL of the following information carefully to ensure you thoroughly understand the ordering process.
1. Placing an online order request
Online orders are placed through our shopping cart feature. When you find an item you wish to order and want to add it to the shopping cart, click on either the “ORDER” button underneath the price of the item or the “ORDER THIS ITEM” button at the bottom of the item listing. The website will then redirect you to the shopping cart section, where the item you ordered will be listed in your personalised shopping cart. You can then continue shopping on the website for other items to order, or finalise your order (see below). HINT: You can view your list of items in the shopping cart anytime by clicking on the “Shopping cart” link, found in the “INFO” section on the left hand side of the screen. It will also add a postage amount for each item you add in your cart so you don’t get any surprises at the end. You will always know your exact postage as you go.
NOTE: We don’t usually have multiple copies of our items but on rare occasions we do, so if you would like to order more than one of the same item, simply re-click the “ORDER” or “ORDER THIS ITEM” button of the item you want multiple copies of and the shopping cart will list the item multiple times according to the amount of copies you want.
Once you have finished shopping, head to the “Shopping cart” section, confirm your order is correct by checking the list of items shown, then fill in the form and click on the “send your order” button. A pop-up message will appear, confirming you understand the conditions of placing your order; click either “OK” if you are happy with your order, or “Cancel” if you wish to amend your order in any way. Upon hitting “OK” in the pop-up message box, your order request will be emailed to us.
2. Order confirmation
Your order request is sent to us via email. An aitomatic conformation will be sent to you upon placing the order. We will send your items out in no more than 48 hours, it just depends if it is a weekend or public holiday when you place your order.
3. Making payment
We have a range of payment options available (see below for details). If you are paying by credit card, it is obviously instant and items will be sent out the quickest this way. If you are paying by Paypal or Direct Deposit we appreciate payment as soon as possible to ensure your delivery arrives quickly, as we only send orders once payment has been made. You have a maximum of seven days to pay for order, otherwise your order will be cancelled and the item(s) placed back into stock.
NOTE: if you are sending your payment by post, please make sure you print out the order form (which we email to you as part of our order confirmation reply) which has the details of the item(s) you are sending payment as well as your name and mailing address. If you do not have access to a printer, please print clearly on a piece of paper (not on the back of the envelope) what you have ordered and your mailing address. We can not take responsibilty for scribbled or illegible addresses.
4. Processing your order and sending off your item(s)
Once we have recieved payment, your order will be processed and your item(s) packaged and sent. Depending on where you are most parcels will take 2-5 days within Australia to recieve in the mail, and between 5-14 days if you are overseas. Once you have placed an order and paid for it, you have agreed to our terms and conditions.
THANKS FOR SHOPPING AT RARE RECORDS!